You must notify us within 14 working days of receipt for a refund of that item or to exchange it for a different size or colour as long as it is not a custom order, sale or fashion base mask. Custom orders and sale items are final and are non-refundable. Returned items must be received within 28 working days since date of delivery.
You will need to contact us to notify us of your return. You will then be issued with all the appropriate information on how to return your parcel. We will not accept goods outside of the time frame, other than for faulty garments and will not accept returns for items that have been worn or where the tag has been removed. A refund will be issued to the original card that was used for the purchase within 14 days of receipt of the return. This refund will include the full value of the items returned, excluding duties and shipping costs and a £25 restocking fee. If you wish to have an exchange or report a faulty item you may contact Customer Services directly on +44 20 7018 2210 or via email.
Please note that in the interests of hygiene, items marked with a "+" next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty. In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the items or boxes.